Frequently Asked Questions

Answering all your commonly asked questions and inquiries. If you can't find answers to your questions here, please contact us directly and we will help you out.

For Future Chikiroo® User

What is the Chikiroo® Wearable Changing Station?

Chikiroo® ("Cheeky Roo") is an award-winning patented wearable baby changing station you can use ANYWHERE to change diapers—especially at public places! More than just a regular changing pad, a 4-point safety harness keeps your baby secured on the sturdy changing platform at all times. It can also be worn while standing or sitting when there's no changing table or used on any flat surface. Safe to use for babies up to 30 lbs when worn. Once done, it folds back up into a stylish satchel bag that weighs only 2 lbs! 

I have my cheap flimsy changing pad/mat. Why do I need Chikiroo®?

Because Chikiroo® Wearable Changing Station replaces your flimsy changing pad/mat and MORE!

VERSATILE - Apart from the versatility of being able to use it anywhere to change baby while standing or sitting down, you can also use it as a regular changing pad at home or any surface like in the car.

LONG LASTING - Chikiroo® Wearable Changing Station is made of high-quality, durable and waterproof materials that will last until your next baby! Worth every penny.

SAFETY - The big difference from your thin changing pad/mat is that our changing pad is cushioned thick for baby's comfort and it is attached to a sturdy base. It also has a 4-point safety harness that keeps your baby from rolling while being changed. It will help you during your baby's "alligator rolls" stage 😉

Will my baby roll off or fall out of the Chikiroo®?

Babies usually roll on their sides and it’s quite impossible to do that on a Chikiroo® Wearable Changing Station or a Chikiroo® Lite Changing Pad because your baby is strapped in with a 4-point harness.

Plus, when strapped on Chikiroo® Wearable Changing Station, on one side is the parent’s belly and the other side are straps making it quite impossible to roll.

Your hands are always on or near your baby and there’s no way to walk away from them like you might at a typical changing table. Your baby is safe as long as they’re strapped in snugly and correctly. Always follow our instructions and practice using at home before on the go.

Will my neck and back be painful after wearing it?

Not at all. Chikiroo® Wearable Changing Station is adjustable to your height means no backache from bending down or hunching over like you would if you’re too tall or too short for a typical changing table.

It has a cushioned thick neck pad for comfort and the changing platform is strapped high and tight above the hips with a carrier-type waist belt (just like how you would put on a baby carrier) making it comfortable to use. Furthermore, baby's weight is evenly distributed on the changing platform at equal pressure points thus limiting strain on neck and back.

It helps to know that it only takes 2-3 minutes on average to change a baby with Chikiroo® and you can also use it sitting down if needed.

How do you change a baby on the side like that?

It’s actually quite simple once you have put it on. There’s no need to twist your body awkwardly because everything is within arms reach, including your baby’s lower region. Just like any new baby carrier or sling, we recommend practicing using it at home several times while sitting down first so you and your baby can get accustomed to the system before heading out.

Has this been safety tested?

Absolutely! Baby safety is our #1 priority. Chikiroo® Wearable Changing Station has been safety-tested by the U.S. Consumer Product Safety Commission accredited testing lab, Intertek Testing Services (Tianjin) Ltd., to be safely used for babies between 6 lb to 30 lbs or 2.7 kg to 13.6 kg. We passed the applicable Performance and Reliability testing for straps, buckle and harnesses, Chemical testing and Flammability testing. Learn more about our safety testing

What is the weight limit?

Chikiroo® Wearable Changing Station is between 6 lb to 30 lbs / 2.7 kg to 13.6 kg when worn standing or sitting.

Chikiroo® Lite: Portable Changing Pad with Safety Harness has no weight limit.

What is the age limit?

There is no age limit but please follow recommended weight guidelines.

What are the product dimensions?

Bag size: 13 x 9.25 x 1.5 in / 33 x 24 x 4 cm
Changing platform: 26 x 13 x 0.4 in / 66 x 33 x 1 cm
Weight without supplies: 2.2 lbs / 1 kg
Weight with supplies: 2.5 - 2.9 lbs / 1 kg (travel-size wipes and 2 - 5 diapers of varied sizes)

Why does it cost that much?

Chikiroo® Wearable Changing Station is not a typical portable diaper changing product. It’s a combination of baby carrier, fixed changing station and waterproof changing pad all in one product. We focus on safety and only use high quality and durable materials which are reflective in our pricing.

Where was it made?

Chikiroo® Wearable Changing Station is designed and assembled in the USA with parts made in China and Germany.

What is your return policy?

Log into your account to start a return. You may return your items within 30 days of receiving them for store credit, exchanges, or a full refund of the item's purchase price to the original payment method. You will only be responsible for the cost of return shipping, and any applicable customs and duties. Returned items must be in their original clean and undamaged condition. This return policy only applies to items bought from our online store. Unfortunately, we cannot accept returns on stickers and gift cards. For more information, visit our Return Policy page.

Does the Chikiroo® comes with warranty?

Yes! It comes with 1-year manufacturing warranty. We warrant that our products are free from any manufacturing defects in material or workmanship for a period of one year from the purchase date. If you are in need of warranty or repair, please contact us.

Who are you guys?

Chikiroo Baby is a family-owned small business based in Goodyear, AZ run by a husband and wife team, Matt and Siska Hines. Our mission is to provide high quality, safe and innovative baby products that celebrate and support the needs of today's modern and diverse families.

Back in Sep 2018, Siska, a product designer and mom of two, invented a wearable baby changing station after struggling with the lack of changing stations in public places. Read our story!

Which countries do you ship to internationally?

We are shipping to the following countries:

  • Canada (Beginning of April 2024)
  • United States

We will add shipping to more countries in the near future. Sign up to our mailing list or follow us on social media @chikiroobaby for our latest news and updates.

Love this so much and I'm interested in promoting Chikiroo®! Do you have any affiliate programs?

Yes, we do! We have programs for influencers and content creators, and also for our customers. Please contact us or DM us on Instagram for more information.

I don't need the wearing part. Do you have just the changing pad with safety straps?

Yes, we do! If you just need an upgraded changing pad with safety straps to prevent baby from rolling while being changed. We recommend getting the Chikiroo® Lite: Portable Changing Pad with Safety Harness. It is an upgraded changing pad with all the benefits of our best-selling Chikiroo® Wearable Changing Station minus the wearability feature at a more affordable price.

For New Chikiroo® User

Where can I find your instructions?

Refer to your Owner's Manual and watch our instructional videos on our website.

Why does my new Chikiroo® not open flat?

That's actually normal and expected from a brand new Chikiroo®. Most likely it has been sitting in its box folded up for quite some time and it stayed in the shape they’re folded in like a brand new stiff baseball glove.

We recommend to loosen it up for easier opening by doing these steps:

  1. After strapping it on you, press down on the center of changing platform.
  2. Grab the outside of the platform and press it gently towards you.
  3. Repeat these steps as many times as needed.
  4. Then leave it open for 24 hours.

The baby’s weight will also help flatten it out with repeat use. It will become easier to open and eventually form to your baby’s body as they grow just like a worn baseball glove. Reach out to us if you have any questions or issues.

How do I know if I'm putting the Chikiroo® Wearable Changing Station on myself correctly?

  1. Wear the waist belt HIGH AND TIGHT ABOVE YOUR HIPS and to pull on each belt strap one at a time to ensure the changing platform is secure and level.
  2. Stand in front of a mirror and check to see if the changing platform is level. If it is not, try adjusting the neck straps.
  3. ⚠️ DO NOT adjust any strap while baby is in the changing platform! Remove baby then adjust all straps and harnesses prior to first use!

Always readjust for a new user. Refer to your Owner's Manual.

How do I know if I have adjusted my baby's harness correctly?

Do a harness fit check:⁠

✅ CORRECT FIT = Shoulder straps are directly over baby's shoulders (clavicles) and the waist straps are fitted around baby's chest under their armpits. Leave one finger space between straps and baby's body for comfort.⁠

❌ WRONG FIT = Straps feel loose and sliding off baby's shoulders. This means the harness straps are not adjusted properly to your baby's body and need to be tightened immediately. Do not use until harness has been fitted snugly to your baby!⁠

Just like any baby carrier-type product always adjust your Chikiroo® to you and baby before first use. With the correct harness fit, your baby is perfectly safe and snug as a bug on the changing platform.

How do I use Chikiroo® on a wiggly or fussy baby?

We have a few tips for easier Chikiroo® Wearable Changing Station diaper change:

  • After strapping baby in, gently sway baby from side to side by turning your hips left and right or give baby their pacifier (“binky”) attached to a Stretchy Pacifier Clip to help soothe baby. Never allow baby to sleep in product!
  • Distraction is key! Give baby a toy like the Teetheroo Crinkle Toy to play with. It helps keep baby occupied for an easier diaper change.
  • Try sitting down to change your baby with Chikiroo® if it helps better.

I've used it while standing and sitting down, how else can I use it?

Apart from wearing it while standing or sitting when there's no public changing tables, you can use Chikiroo® as a regular changing pad for home and car diaper changes too. Its cushioned thick waterproof changing pad attached to a sturdy base gives your baby a comfortable surface to lay on. Much comfier than your flimsy thin pad/mat/blanket! And the best part? You can use its 4-point safety harness to prevent baby from rolling and twisting a.k.a. the dreaded "Alligator Rolls"! 🐊

How do I clean my Chikiroo®?

Spot clean or wipe clean with damp cloth and dry flat. No ironing. No dry cleaning. No machine washing. Changing pad contains foam lining and washing will deteriorate the foam material. Occasionally wipe fabrics, straps and buckles with damp cloth to maintain product cleanliness.

Refer to your Owner's Manual for more information.

  • 4-Point Safety Harness

    Chikiroo® is equipped with a 4-point safety harness to keep your baby from falling or rolling over (dreaded "alligator rolls") while being changed.

  • Sturdy Padded Mat

    Baby is lying comfortably on a cushioned thick waterproof changing pad attached to a sturdy base made of non-toxic and durable materials

  • Comfort When Worn

    Combination of padded straps and waist belt worn high and tight like a baby carrier to evenly distribute baby's weight and reduce any strain.