Frequently Asked Questions
Answering all your commonly asked questions and inquiries. If there are questions missing, please feel free to contact us directly and we will help you out.
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Will my baby roll over or fall out of the Chikiroo Wearable Changing Station?
The nature of using Chikiroo is that there is no way of leaving them unattended by walking away from your baby and your baby is always within your reach. We went above and beyond the regular changing table strap by adding a 4-point safety harness that straps the baby's upper body onto the changing platform. Thus, preventing even the squirmiest baby from falling and rolling over while being changed.
How do you change a baby on the side like that?
It’s actually quite simple once you have put it on. There’s no need to twist your body awkwardly because everything is within arms reach, including your baby’s lower region. Just like any new baby carrier or sling, we recommend first practicing using it at home so you and your baby can get accustomed to it before heading out.
How do I know if I have adjusted my baby's harness correctly?
Do a harness fit check:
✅ CORRECT FIT = Shoulder straps are directly over baby's shoulders (clavicles) and the waist straps are fitted around baby's chest under their armpits. Leave one finger space between straps and baby's body for comfort.
❌ WRONG FIT = Straps feel loose and sliding off baby's shoulders. This means the harness straps are not adjusted properly to your baby's body and need to be tightened immediately. Do not use until harness has been fitted snugly to your baby!
Just like any baby carrier-type product always adjust your Chikiroo to you and baby before first use. With the correct harness fit, your baby is perfectly safe and snug as a bug on the changing platform.
Has this been safety tested?
Yes! Chikiroo Wearable Changing Station has been safety-tested by the U.S. Consumer Product Safety Commission accredited testing lab, Intertek Testing Services (Tianjin) Ltd., to be safely used for babies between 6 lb to 30 lbs or 2.7 kg to 13.6 kg. We passed the applicable Performance and Reliability testing for straps, buckle and harnesses, Chemical testing and Flammability testing. Learn more about our safety testing
Will my neck and back be painful after wearing it?
Not at all. Those who tried Chikiroo were surprised that it actually felt comfortable to use.
Here’s how the science behind it works:
1. Your baby is laying with their weight evenly distributed on the changing platform (equal pressure points) and thus limit strains on neck and back.
2. An 8mm thick padded neck strap placed at two stabilizing points and 1.5” wide waist belt secures the changing platform onto your body (hence it’s used standing up).
3. It’s adjustable to your height = no bending or slumping over.
4. Since baby is close to you, it brings the center of gravity closer to you instead of away from you. As a result, you won’t feel like your baby is pulling on your neck.
5. It only takes around 2 - 3 minutes on average to change a baby with Chikiroo.
How do I use Chikiroo on a wiggly or fussy baby?
We have a couple of tips for easier diaper change:
- After strapping baby in, gently sway baby from side to side by turning your hips left and right or give baby their pacifier (“binky”) to help soothe baby for easier diaper change. Never allow baby to sleep in product!
- You may also give baby a small toy or clip a small mobile toy to the neck strap above the baby’s head as a distraction.
What is the weight limit?
Between 6 lb to 30 lbs / 2.7 kg to 13.6 kg
What is the age limit?
There is no age limit but please follow recommended weight guidelines.
What are the product dimensions?
Bag size: 13 x 9.25 x 1.5 in / 33 x 24 x 4 cm
Changing platform: 26 x 13 x 0.4 in / 66 x 33 x 1 cm
Weight without supplies: 2.2 lbs / 1 kg
Weight with supplies: 2.5 - 2.9 lbs / 1 kg (travel-size wipes and 2 - 5 diapers of varied sizes)
Why does it cost that much?
Chikiroo is not a typical changing pad. It’s a combination of baby carrier, fixed changing station and waterproof changing pad all in one product. We focus on safety and use high quality materials which are reflective in our pricing.
Where was it made?
Chikiroo Wearable Changing Station is designed and assembled in the USA with parts made in China and Germany.
What is your return policy?
If you’re looking to return or exchange your order for whatever reason, you may return your items within 30 days of receiving them. You can return your items for store credit, exchanges, or a full 100% refund to the original payment method, and you will only be responsible for the cost of return shipping. Returned items must be in their original clean and undamaged condition. This return policy only applies to items bought from our online store. Unfortunately, we cannot accept returns on gift cards. For more information, visit our Refund Policy page.
Does your product comes with warranty?
Yes! Our products come with 1-year manufacturing warranty. We warrant that our products are free from any manufacturing defects in material or workmanship for a period of one year from the purchase date. If you are in need of warranty or repair, please contact us.
Who are you guys?
Chikiroo Baby, LLC is a family-owned small business based in Goodyear, AZ run by a husband and wife team (Siska and Matt Hines). Our mission is to bring high quality, safe and innovative baby gear that celebrate and support the needs of modern, diverse families. Back in Sep 2018, Siska, a product designer and mom of two, invented a wearable baby changing station after struggling with the lack of changing stations in public places. Read our story!
Do you ship to outside of the US?
We are sorry but at this time we are not shipping to outside of the US. We will be expanding to other countries in the future. Sign up to our mailing list or follow us on social media @chikiroobaby for our latest news and updates.